Many police administrators across the country express a desire for increased experience and training in the "soft skills" for their recruits. Respect toward people as a tremendous impact on the way we are received and the cooperation we garnish. An officer appearing to empathize with the person in crisis diffuses many difficult situations. Reality is that the inappropriate, abusive language that comes from an officer makes page one of the papers." We need to remember that we represent our agencies and the law and never our own egos.Īlso, according to Thompson, if you respond to a burglary and really want to upset someone, just look unconcerned when you meet the victim. Got to look good and sound good or no good.
The scrutiny under which we perform as officers is addressed by Thompson, who says, "We not only have to win on the street, but also in court and the media.
Thompson recommends replacing this command with, "Excuse me, but I need to chat with you a second." This softer approach is less threatening and gives the impression that the subject still remains some control. How it is stated (nonverbal cues) is more important than what is said.Īnother phrase mentioned in Thompson's book, Verbal Judo-The Gentle Art of Persuasion, is, "Come here!" Often when subjects hear this, they actually try to leave or may assault the officer. Instead try, "What's the trouble?" stated calmly.
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